Frequently Asked Questions


Understandably, you may have lots of questions when exploring mental health support. Find the most common questions and their answers below.

Can’t find what you need? Contact our friendly team for more.

Frequently Asked Questions


Understandably, you may have lots of questions when exploring mental health support. Find the most common questions and their answers below.

Can’t find what you need? Contact our friendly team for more.

How do I book an appointment?2022-09-19T10:40:50+09:30

It’s simple – just call our friendly administrative team on 8271 4401 to discuss your situation.

After more information? Reach out in a way that suits you – find other contact methods here.

How soon can I get an appointment?2022-10-04T10:22:31+10:30

This will depend on the presenting issue and clinician availability.

However ThinkWise strives to ensure that all our clients are able to be seen in a timely manner and we do not keep you waiting on a waitlist. Please call our friendly team to discuss you needs

How long are sessions?2022-09-19T10:43:02+09:30

Sessions are 50 minutes in length.

Some EMDR treatment sessions are more lengthy and booked as a double session for 100 minutes.

What is a Provisional Psychologist and how can they help me?2022-10-04T12:04:37+10:30

ThinkWise has Provisional Psychologists who have been carefully handpicked by the Director for their knowledge, clinical ability, and most importantly, their personality.

Provisional Psychologists at ThinkWise have completed 5 years of University training including a Psychology degree, an Honours degree and a one year Master of Professional Practice in Psychology degree.

Provisional Psychologists are registered clinicians with AHPRA and are bound by stringent rules and guidelines for their clinical work.

Provisional Psychologists at ThinkWise are part of the larger team and receive significant levels of onsite supervision and professional training to ensure they offer a high level of service to our clients. Seeing a provisional psychologist does not mean that you are seeing a student or an unqualified clinician.

Read more about Provisional Psychologists.

Tell me about referrals and Medicare2022-10-05T10:27:08+10:30

If you see a psychologist on recommendation and referral from your GP, you will be entitled to receive a rebate for sessions with registered psychologists, clinical psychology registrars and clinical psychologists.

The rebate for psychologists and clinical psychology registrars is currently $89.65 per session and $131.65 per session for Clinical Psychologists.

At the current time, the Government allows clients to receive up to 20 sessions of psychology services per calendar year that are rebated through medicare dependent on appropriate GP referrals throughout that period. Any further sessions required can be claimed on private health insurance.

Please note we are not a bulk billing practice – fees are payable at the time of your appointment.

What happens in my first session?2022-09-19T10:55:17+09:30

Your first session will involve meeting your clinician and allowing your clinician to get to know you and the difficulties that you have been experiencing.

When you book your session, you will be sent some paperwork to read and return, or given that paperwork at your initial session if you cannot access it online.

Your clinician may also give you a questionnaire to get an understanding of some of the symptoms you have been experiencing.

Your psychologist will remind you of the confidentiality agreement at ThinkWise – all information remains confidential unless there is risk of harm to self or harm to others.

Help – I can’t find you!2022-09-19T10:56:24+09:30

ThinkWise has a Goodwood Road address in Cumberland Park SA, but we are actually tucked in behind Pizza Lola – enter via the gravel car park and you’ll see our signage.

Do I have to have a GP referral?2022-09-19T10:57:02+09:30

A GP referral allows you to claim a Medicare rebate for up to 20 sessions per calendar year. However you do not need a GP referral to come and see us.

You can claim some rebate on sessions through private health funds (the rebates vary significantly depending on your level of private health funding) or you are also able to pay for sessions yourself.

What does it cost to see you?2022-09-19T10:58:24+09:30

The current recommended fee (as set by the Australian Psychological Society) for seeing a psychologist is $280 per session.

At ThinkWise the rate for sessions is dependent on the experience of the clinician you see. Fees range from $120 per session for a Provisional Psychologist, to $270 per session for the Director.

Can I claim sessions on my private health?2022-09-19T10:59:03+09:30

Yes, although we recommend you give your health fund a call, as rebates vary greatly for psychology services.

Should I see a psychologist?2022-10-04T10:32:16+10:30

A majority of people would benefit from seeing a psychologist at some time in their lives. If you are experiencing difficulties including low mood, feelings of overwhelm, loss, grief, trauma, stress, workplace difficulties, lacking in purpose, worry, obsessions, phobias, anger, or a general sense of life angst, then yes.

Psychologists are experienced in assisting you to manage a wide variety of issues that may be making your life difficult at the current time.

What is the difference between a psychologist and a psychiatrist?2022-09-19T11:00:57+09:30

A psychologist has trained in psychology at university for four years (three years undergraduate psychology and a fourth year of honours) as well as either two years supervised practice or two or more years of postgraduate training and then supervised practice for a further two years.

Psychologists take a biopsychosocial approach to understanding mental health issues and distress, looking holistically at you in the context of your life, experiences, upbringing and goals in order to tailor appropriate treatment for you.

Psychiatrists are medical doctors who have studied medicine and then gone on to specialise in the study of the mind from a biological perspective.

Psychiatrists are able to prescribe medication and assess and diagnose mental health issues. They tend to view things as being brain based or chemical imbalances. Some psychiatrists do engage in psychotherapy.

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